Refund policy
Please read our refund and return policy below. Thank you.
You are eligible for a refund if the item(s) you received were damaged during transit or if your package has been lost. Please note that all sales are final unless the item has been lost or damaged.
If the item you received is too small or too big please contact the email below for an exchange. If an item is unable to be exchanged you will be granted a refund and you will receive details on how to return your package.
To start a return, you can contact us at fsourcediit@gmail.com. Please note that returns will need to be sent to the following address: 25 Small Drove.
If your return is accepted, we’ll send you a return shipping label if the item was damaged upon arrival or lost in transit, (for any other reasons, you will have to provide a return label) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fsourcediit@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fsourcediit@gmail.com.
Thank you for your understanding.